Case Study

Optimizing Medicaid Reimbursement and Student Support: Empowering Deer Valley School District with Go Solutions

About Deer Valley




K-12 Students


Medicaid Eligible with a Billable Service


Deer Valley Unified School District (DVUSD), based in Arizona, is committed to continuous improvement, equity, and excellence for its staff and students across Phoenix, Glendale, Peoria, and other areas. As one of the largest PreK-12 districts in the state, DVUSD covers an expansive 367 square miles, emphasizing extraordinary educational opportunities for every learner, particularly through their Student Support Services.

"Being one of the largest districts in the state, I am really proud to say we are the number one school district in Arizona for achievement. As the Director of Student Support Services, I wear a lot of hats. A lot of the compliance, tracking, and auditing sits on my shoulders. Working with Go Solutions helps ensure we are compliant and that we aren't missing out on any opportunities to bill."

The Challenge

Maximizing Medicaid reimbursements for eligible students

DVUSD faced the challenge of maximizing Medicaid reimbursement and providing comprehensive services to non-special education students eligible for Medicaid. The district sought efficient ways to identify gaps in billing, ensure complete parental consent, and track individual services to enhance reimbursement opportunities while facing the complexities of service provision and documentation.

The Solution

Using Go Solutions to increase reimbursements for services provided to all Medicaid students

Go Solutions, dedicated to optimizing student success and community impact, introduced innovative IEP and Medicaid software to DVUSD. This software provided a comprehensive solution to manage Medicaid billing, offering a dashboard that identified billing gaps, categorized unsigned parental consents, and tracked individual service data, empowering staff with crucial insights to perform their roles effectively.

Moreover, in response to the evolving landscape due to COVID-19, Go Solutions adapted its training approach, offering virtual sessions that proved highly effective. The district’s staff, including speech language pathologists, occupational therapists, and physical therapists, benefited from tailored multiple trainings, ensuring they remained informed and adept at utilizing the system for maximum efficiency.

"We really benefit from the trainings, especially during COVID it evolved into virtual trainings and they worked really well. Go Solutions staff are willing to do multiple trainings with each department such as speech language pathologists, occupational therapists, physical therapists and more. The system we have in place with the trainings works really well to ensure our staff is always caught up."

The Results

Medicaid reimbursements soared to new heights after implementing Go Solutions

DVUSD has seen a dramatic increase in Medicaid reimbursements since implementing Go Solutions. The ongoing rise in reimbursements demonstrates the district’s successful transition and efficient utilization of the GoClaim platform.

170% Increase in annual Medicaid reimbursements.

"The interaction with the dashboard will identify providers that haven't billed for a period of time and this information helps us catch any reimbursement gaps that may not otherwise be filled. Additionally, it identifies and categorizes things like parental consent that still need to be signed on. The way the system tracks each individual service and provides us with that data gives me the insights i need to do my job."

The partnership between DVUSD and Go Solutions yielded excellent outcomes. Dr. Melissa McCusker, Director of Student Support Services at DVUSD, acknowledged the exceptional support provided by Go Solutions’ staff, emphasizing the software’s instrumental role in preparing the district for the Open Care initiative announced by the state of Arizona. The software not only facilitated the identification of billing gaps but also provided crucial data insights necessary for informed decision-making.

"A Go Solutions staff member met with us regularly to prepare us for Open Care as soon as it was announced by the state of AZ. With Go Solutions by our side we have the knowledge and guidance to take full advantage of this opportunity and expand reimbursement for services provided to non-special education students who are Medicaid eligible."

Through consistent and adaptable training methods, even amid the challenges of the pandemic, DVUSD’s staff remained up-to-date with the software, ensuring seamless integration into their workflow. The combined efforts resulted in maximizing Medicaid reimbursement opportunities, enhancing services for Medicaid-eligible students, and ultimately contributing to the district’s commitment to continuous improvement and quality education for all learners.

"Our overall experience working with Go Solutions has been excellent and I would attribute that to all their staff."

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