Get the answers you need

If you are facing an issue or have a question you would like answered, fill out the below form to create a ticket and a member of our team will get back to you.
Got questions? We've got answers!

Contact Go Solutions Support​​

Support by phone​

You can talk to a Go Solutions staff member by calling 800-260-2544.

Support via helpdesk​

You can reach out to our helpdesk via email at helpdesk@gosolutions.com and a staff member can answer any questions you might have.

Commonly asked about topics:

  1. Form checks
  2. Progress reports
  3. Interface data
  4. Login, access, or staff security
  5. What report to use inquiries regarding data on a report
  6. Staff caseload
  7. State reporting fixes

Your Account Manager​

If you know your state’s Account Manager, you can contact them directly.

From intervention to reimbursement and everything in between

FAQ

GoClaim can interface with many IEP and SIS solutions providing the option to import select data elements. Where interfaces aren’t used, a user-friendly design makes GoClaim an efficient solution for all users.

You can reach out to our helpdesk via email at helpdesk@gosolutions.com and a staff member can point you in the right direction. Additionally, if you know your state’s Account Manager, you can contact them directly.

GoClaim features point-and-click data entry for quick and easy documentation of services. Not only can your providers enter individual services quickly and easily, they also have the option to submit for an entire group all at once, saving the district and its staff both time and money! The system is accessible, meaning that anywhere your providers have access to the internet, they can access the system.

We acknowledge that it is difficult for districts and their providers to have a one method fits all solution when it comes to training.  At Go Solutions, we provide a variety of training resources, so that districts/providers can choose the method, resource, dates, and times that work best for them. 

Global trainings are held at least once and if needed we add more sessions to accommodate need.  Users can register through our website resource event page.  You will receive a Teams meeting link as well as training materials a couple of days before the scheduled training.  Training dates and times are also included in the monthly Quick Tips newsletter.

Training Resources available:

  • Provider trainings virtually via Teams, or on-site visits
  • Administrator training modules
  • Step-by-step guide to navigating GoClaim for district administrators
  • Provider guide to GoClaim
  • Tip sheets
  • Webinars
  • Training videos with voice and closed captioning
  • Help desk and dedicated account manager

We use a 12-step onboarding process and implementation checklist.  Your dedicated account manager will guide you through each step. The implementation time varies depending on how fast the needed information is received from the district, allowing us to move forward with the set-up process.  Typically, it takes 2-3 weeks.  Documentation of services can occur once the district is set-up, students are imported and providers are set-up with logins and trained.  Claims can be submitted once the district is approved by the state agency for claim submission.

We are committed to ensuring data integrity and student privacy. Your district staff and parents can rest assured that Go Solutions software is the right choice for you with end-to-end data encryption, highly trained staff, continuous code reviews, and constant system enhancements. Our GoClaim software is compliant with HIPAA security and electronic transmission specifications. 

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