Located in Dane County, Wisconsin, the Madison Metropolitan School District is the second-largest school district in Wisconsin, serving approximately 26,000 students.
Associate Superintendent of Student Services Nancy Molfenter oversees special educationSpecial Education Instruction designed to meet the unique needs of a student with a disability, provided at no cost to parents, including specially designed instruction and related services. and leads 504 processes district-wide.
She and her district’s service leaders in speech, nursing, and OT/PT have a lot of positive things to say about Go Solutions, reflecting how many teams depend on reliable documentation and connected systems.
Within the district
Students
Medicaid Eligible with a Billable ServiceBillable Service A health-related service provided to a Medicaid-eligible student that qualifies for reimbursement under Medicaid guidelines. Examples include therapy, nursing services, and certain assessments.
Before Madison Metro selected Go Solutions, the district had already spent years working to modernize how special education documentation and Medicaid claiming happened across a large, constantly changing environment.
They ultimately adopted Go Solutions in 2013-not because what they had was “broken,” but because they needed a system that could keep up with the pace of the district, connect cleanly with other platforms, and make compliance easier for busy staff.
1. Limited interoperability for district-wide systems
Madison Metro previously relied on a district-developed documentation system. It got the job done, but it didn’t have the flexibility they needed, especially when it came to connecting smoothly with other tools the district depends on, like Infinite Campus.
2. Manual workflows and loss of historical visibility
For claiming workflows, the district said earlier approaches were more outdated, including paper-based processes. Once documents were submitted as hard copies, “it was kind of gone,” which made it harder to trace back later when teams needed records for auditing.
3. Constant change and training burden at scale
In a district this large, changes happen nonstop-students enroll and move, staff shift roles, and case manager assignments update all the time. Madison Metro emphasized that the software has to match that reality.
1) Compliance-focused workflows: Reducing errors before they happen
“We want the dates to automatically populate. We want our staff to not be able to continue if they accidentally enter the wrong year... we’ve really appreciated the willingness to work on improvements.”
Madison Metro highlighted the value of product changes that “force compliance,” helping their staff focus more on serving students and less on worrying about documentation mistakes.
2) Connected Go IDEA + Go Claim workflows that save staff time
"We get Go IDEA and Go Claim products so that they're connected. That's very helpful for our staff.”
Nancy emphasized the operational value of having Go IDEA and Go Claim connected, especially eliminating manual caseload entry.
3) Daily SIS integration + local control for fast changes
Madison Metro needed daily integration with Infinite Campus. Go Solutions worked closely with the district to manage data flow and access controls.
4) Historical access keeping you audit-ready
Instead of submitting hard copies that disappear, Madison Metro can now look back at records whenever needed and review documentation tied to a specific staff member.
5) Responsive support
Madison Metro shared that Go Solutions support has been consistently helpful and dependable.
"They’re very useful systems… and the customer support has been very, very good."
By making key actions harder to do incorrectly, the district reduced the risk of preventable errors.
With connected systems, caseloads populate automatically, saving time and reducing manual tasks.
The district has drastically reduced billing errors thanks to built-in safety features that flag potential issues before submission. This saves hours of manual review.
Madison Metro has seen steady reimbursement growth with GoClaim, and with Wisconsin’s Open Care Act in place, the district is expected to see further increases in Medicaid funding in the 2025–2026 school year and beyond.
Madison Metro’s experience shows what large districts prioritize most: systems that hold up under constant daily change, support hundreds of staff users, save time, and reduce compliance risk through smart workflow design.
By connecting Go IDEA and Go Claim, enabling historical access, and partnering on compliance-first product improvements, Go Solutions helps Madison Metro keep documentation consistent and audit-ready so teams can stay focused on serving students.
Let us help your district succeed!
Maximize Medicaid Reimbursements: Our GoClaim system is designed to help you optimize Medicaid reimbursements for services provided to students. By automating the claims process, GoClaim ensures that you submit accurate and timely claims, which helps you secure the funding you need for your programs.
Reduce Administrative Burdens: GoClaim simplifies the Medicaid reimbursement process by streamlining claim submissions, tracking outstanding claims, and managing documentation. This reduces the time and effort required from your staff, allowing them to focus on providing quality educational services rather than navigating complex reimbursement processes.
Detailed Reports and Analytics: The system provides detailed reports and analytics that give you insights into your reimbursement activities. You can track claim statuses, analyze trends, and identify opportunities for improvement. These reports help you optimize your reimbursement strategies and manage your school’s financial resources more effectively.
Improve Financial Management: By offering tools for tracking expenses, managing claims, and generating financial reports, GoClaim helps you maintain a clear overview of your school’s finances. This supports better decision-making and ensures that your Medicaid funds are used efficiently.
Streamline The IEP Process: Our GoIDEA platform is specifically designed to simplify the management of Individualized Education Programs (IEPs). We understand that managing IEPs can be complex and time-consuming, so we have developed a user-friendly interface that allows you to create, update, and manage IEPs with ease.
Ensure Compliance: GoIDEA helps you stay compliant with federal and state regulations, ensuring that all aspects of the IEP process meet legal requirements. The platform provides templates and guidelines that adhere to current regulations, so you can be confident that your IEPs are both effective and compliant.
Track Progress and Goals: GoIDEA includes features for tracking student progress, setting and reviewing goals, and documenting accommodations. This helps you monitor each student’s development and ensure that their educational needs are being met throughout the school year. You can easily access historical data and review past evaluations to make informed decisions about future accommodations.
Automate Administrative Tasks: The platform automates many of the administrative tasks associated with IEP management, such as scheduling meetings, sending reminders, and generating reports. This reduces the administrative burden on your staff and allows them to focus more on direct student support.
Efficiently Manage Section 504 Plans: Our Section 504 software is designed to help you manage accommodations and evaluations for students under Section 504 of the Rehabilitation Act. The platform streamlines the creation and management of 504 plans, making it easier for you to provide the support students need.
Track Accommodations and Evaluations: The software includes features for tracking accommodations, managing evaluations, and documenting decisions. This helps you maintain comprehensive records of each student’s needs and ensures that you meet federal compliance requirements.
Customizable Forms and Reports: We offer customizable forms and reports tailored to your charter school’s specific needs. You can create forms that reflect your school’s processes, generate reports for meetings, and ensure that all necessary documentation is in place.
Stay Compliant with Federal Requirements: The platform helps you stay compliant with federal regulations by providing tools for monitoring deadlines, reviewing plans, and managing documentation. This ensures that you meet all legal requirements for Section 504 accommodations and support.
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