Case Study
How Eastern Greene Schools Chose Go Solutions for Independent Special Education Management
About Eastern Greene
Schools
Students
That are Medicaid Eligible
Overview
Eastern Greene Schools, known for their commitment to helping students “use their minds well” and fostering personal growth, faced a critical decision when their cooperative dissolved. After a positive experience working with Go Solutions under the cooperative, the district chose to continue using our services independently. With a strong emphasis on personalized learning, critical thinking, and fostering strong teacher-student relationships, Eastern Greene Schools sought a partner who could align with their values and provide ongoing support in special education management and Medicaid needs efficiently.
“We had already been using Go Solutions while part of the cooperative, and our therapists were familiar with the platform. When the cooperative dissolved, it made sense to continue using what had worked so well for us,” said Lindsey Bailey, Special Education Director at Eastern Greene Schools. “The staff were already comfortable with Go Solutions, and we had a great working relationship with our representative, Heather.”
Challenges Before Go Solutions
Before independently partnering with Go Solutions, Eastern Greene Schools did not have a Medicaid billing system in place. Previously part of a special education cooperative, the school depended on the cooperative to manage these services. The cooperative at the time was utilizing GoClaim.
However, when the cooperative dissolved, Eastern Greene was left with the task of managing Medicaid reimbursements on its own. Making the decision to bill or not and if so who would be their biller. This led to the need for a reliable, user-friendly solution that could simplify the complex process of Medicaid billing and allow them to optimize reimbursements for their students’ services.
- Transition from a special education cooperative: After the cooperative dissolved, the district had to independently manage all special education services and Medicaid billing.
- Staff turnover: The district experienced significant changes in their service providers, affecting consistency in Medicaid billing practices.
The Solution
Eastern Greene Schools implemented Go Solutions’ GoClaim system to streamline the Medicaid billing process and ensure compliance with state requirements. The system offered ease of use, allowing school psychologists, speech therapists, occupational therapists, and physical therapists to document services, manage referrals, and submit claims efficiently.
Key benefits of Go Solutions:
- User-friendly interface: Lindsey praised Go Solutions for being easy to navigate, allowing her team to efficiently manage and submit Medicaid billing claims.
- Improved coordination: GoClaim allowed Lindsey to oversee and manage her team’s services across various departments, ensuring that the documentation and billing processes were completed without issues.
- Support and training: Go Solutions provided ongoing training and support to ensure the staff was confident using the platform. Lindsey highlighted the importance of having reference materials and a supportive representative, Heather, who was always available to answer questions or provide assistance.
"I went through training twice—once when I first started and again when I was part of the cooperative. The second time was really helpful because I had so much going on the first year. The training was streamlined, not overwhelming, and had plenty of visuals, which I appreciated. I still have the printed slides in a binder for reference, and they’ve been a great resource whenever I need them."
Implementation and Process
After the initial training, Eastern Greene Schools fully integrated GoClaim into their workflow. The process for billing Medicaid services includes:
- Referral generation: Therapists generate referrals for evaluations through their IEP program.
- Referral approval: Lindsey, who is a licensed school psychologist, signs off on the referrals.
- Parent consent management: As part of the IEP development process, parents are sent Medicaid billing consent forms, which are tracked and entered into GoClaim.
- Service documentation: Therapists document the direct services provided to students within GoClaim, ensuring accuracy and compliance.
The platform’s ease of use and the streamlined process have led to increased efficiency for the district’s staff.
Building Strong Relationships
One of the key strengths of Go Solutions is the lasting relationships it fosters with its clients. Lindsey highlights the importance of this aspect:
The biggest positive for me is the relationship building. Our dedicated Indiana account manager and I have worked together for a few years now, and it’s always been the same person I meet with regularly. I feel like there’s a strong connection, and I know I can reach out anytime I need something and trust that she’ll help me.
– Lindsey, Eastern Greene Schools
Results and Improvements
Since implementing GoClaim, Eastern Greene Schools has seen a significant increase in Medicaid reimbursements. In the 2021-2022 school year, the district received over $28,000 in reimbursements. The following year, this number grew to nearly $45,000, reflecting both the growing familiarity with the system and more efficient billing processes.
Key Results:
- Increased Medicaid reimbursements: Nearly doubled within a year, from $28,000 to $45,000.
- Time savings: The user-friendly nature of GoClaim allowed staff to focus more on providing services rather than getting bogged down in administrative tasks.
- Customer Support: Lindsey emphasized the importance of the strong relationship with Go Solutions, and how the staff are always ready to assist.
"My overall experience with Go Solutions has been great. I would give them a 10 out of 10. Their system is user-friendly, and the relationships that we have built with the staff have been invaluable. We’ve seen a noticeable increase in Medicaid reimbursements, and I’ve even recommended Go Solutions to other districts too."
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