Frequently Asked Questions
Pricing is based on your district’s needs and the number of schools or students you manage. During your discovery call, we’ll understand your specific situation and provide a custom quote. You’ll know exactly what you’re paying for upfront.
Yes. It is easy to switch. Most districts are up and running within 2-3 weeks. Our onboarding team handles data migration, staff training, and setup so the process is smooth. We work around your school calendar to minimize disruption.
We provide a variety of training resources, so that districts/providers can choose the method and times that work best for them.
Global trainings are monthly. Users can register through our website resource event page. You will receive a Teams meeting link as well as training materials. Training dates are also included in the monthly newsletter.
We use a 12-step onboarding process and implementation checklist. Your dedicated account manager will guide you through each step. The implementation time varies depending on how fast the needed information is received from the district, usually in 2-3 weeks. Documentation of services can occur once the district is set-up, students are imported and providers are set-up with logins and trained. Claims can be submitted once the district is approved by the state agency for claim submission.
We are committed to ensuring data integrity and student privacy. Your district staff and parents can rest assured that Go Solutions software is the right choice for you with end-to-end data encryption, highly trained staff, continuous code reviews, and constant system enhancements. Our software is compliant with HIPAA security and electronic transmission specifications.
GoClaim and GoIDEA functions on the same integrated platform, sharing one login. Log in to use GoClaim and GoIDEA.